Roasted to order, shipped flat rate, and made right when it goes wrong.

We ship to the united states only, including PO boxes and APO and FPO addresses. We do not ship internationally yet, so no customs charges or duties apply.

• Orders are roasted in small batches, usually within two business days of the order.
• Parcels leave the day after roasting, so coffee arrives fresh rather than sitting on a shelf.
• Transit is normally two to five business days depending on distance.
• You get a tracking number by email as soon as the label is created, and you can follow the same order on our track order page.

Shipping is a flat rate shown in the cart before you pay. Free sample claims pay a reduced share of that flat rate, stated on the sample form. Wholesale deliveries in the Washington DC area can be arranged directly with us.

Because coffee is roasted to order and is a food product, we cannot take back opened bags or resell returned coffee. What we can do:

• Damaged, wrong or defective: tell us within 14 days of delivery and we replace it or refund it, your choice. A photo of the bag and label helps and we do not ask you to ship it back.
• Unopened and unused: return it within 14 days of delivery for a refund of the coffee, minus the original shipping. Write to us first so we can give you the return address.
• Lost in transit: if tracking has not moved for seven business days, we treat it as lost and send a replacement.
• Never delivered but marked delivered: tell us within seven days and we will work it out with the carrier and make it right.
• Wrong address supplied at checkout: if the parcel comes back to us we will reship it once you pay the new shipping.

Refunds go back to the original payment method, normally within five business days of us approving the request. Free sample bags are not refundable in cash, but we will replace one that arrives damaged.

You can pause, skip or cancel a subscription at any time from your subscription management link. Any change made before we begin preparing a shipment applies to that shipment. If it is already being roasted or packed, the change applies to the next one.

Email hello@yourscoffee.example with your order number and what went wrong. We reply during opening hours, 7:00 AM to 7:00 PM daily.